Qonto Compliance Experience
A rapid, AI-assisted UX research and prototyping project focused on improving access and transparency during Qonto’s compliance review experience.
UX Research
Qualitative analysis
Pain-point priority
Persona
Prototype
Qualitative analysis
Pain-point priority
Persona
Stack
Claude
Claude Code
ChatGPT
Research
Using German language TrustPilot reviews, I asked Claude to synthesise the major pain-points reported by users.
The Problem
Through a stakeholder interview and user survey, I identified that the time to process the applications in the app was the biggest pain point users were facing.
Our Process
Stakeholder Interview
User Survey
Analysing the Product
Jobs-to-be-done Story
Solution Proposal
Low-fi Wireframes
Usecase & Task Flow
Mid-fi Prototype & User Testing
Hi-fi Prototype
